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Libya before & after the Arab Spring to Articulate Infrastructure Challenges with Recommendations of Enhancing the e-Government Project

Fatma Younis Eldresi, Nassrdeen Amer. Sweisi and Carl Adam

ABSTRACT

There are significant extra challenges in providing egovernment activity within developing countries that the more technologically developed counties do not face (such as people’s access to and awareness of technologies, limited infrastructure, technology education and skills sets, and lack of resources). However, e-government activity offers much potential to provide much needed services to citizens. This paper explores some of the issues of providing egovernment services for developing countries. It collates together results from several surveys among stakeholders (Students, Experts and Farmers) in Libyan cities before the Arab Spring to articulate challenges and issues in egovernment provision, and to identify lessons for egovernment activity in developing countries. The paper also looks at e-government initiatives after the Arab Spring in Libya and uses the lessons learnt to discuss ways forward for future successful e-government activity. In addition, the paper has shown how the use of alternative channel(s), such as mobile phones, can be used to address internet infrastructure limitations as well as drawing upon the strong social communities within many developing countries.

Full Paper in PDF Document

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